Effective Date: 16-09-2025
At Impala Real Estate, we are committed to protecting the privacy of our clients, partners, and users. This Data Deletion Policy outlines how we manage, retain, and delete personal data in compliance with applicable data protection laws in the United Arab Emirates, including the UAE Personal Data Protection Law (Federal Decree Law No. 45 of 2021).
1. Purpose
The purpose of this policy is to:
- Ensure that personal data is not retained longer than necessary
- Define how and when personal data will be securely deleted or anonymized
- Respect user rights concerning their personal data
2. Scope
This policy applies to:
- Personal data collected through our website, CRM systems, communication platforms, and offline channels
- All employees, contractors, and third-party service providers who process data on behalf of Impala Real Estate
3. Data Retention Periods
We retain personal data only for as long as necessary to fulfill the purpose for which it was collected, including:
| Data Type | Retention Period |
|---|---|
| Client contact information | 5 years after last interaction |
| Property transaction records | 7 years (for legal/accounting purposes) |
| Marketing and newsletter data | Until consent is withdrawn or inactive for 24 months |
| CVs and job applications | 12 months unless consent for longer retention is obtained |
| Website analytics and cookies | As per cookie lifespan (up to 24 months) |
In some cases, legal or regulatory obligations may require us to retain data for longer periods.
4. User-Initiated Data Deletion Requests
Users have the right to request the deletion of their personal data at any time.
To request data deletion, please contact us at:
📧 Email: [Insert Email Address]
📞 Phone: [Insert Phone Number]
📍 Office: [Insert Office Address], Abu Dhabi, UAE
We will verify your identity and respond to your request within 30 days. In some cases, certain data may be retained if:
- Required by UAE law
- Necessary to complete ongoing transactions
- Needed to resolve disputes or enforce agreements
5. Deletion Methods
We use secure methods to permanently delete or anonymize data depending on its format:
- Electronic Data: Secure erasure from servers, databases, and backups
- Paper Records: Shredding or secure disposal
- Anonymization: Where appropriate, data may be anonymized and retained for analytical or statistical purposes
6. Exceptions to Deletion
We may retain data in the following cases:
- To comply with legal obligations (e.g., tax, accounting, anti-money laundering laws)
- For the establishment, exercise, or defense of legal claims
- Where necessary to protect the rights or safety of Impala Real Estate, our clients, or the public
7. Policy Review
This policy is reviewed annually or whenever there are significant changes to:
- Data protection laws in the UAE
- Our internal data processing activities
- Technology and security standards
8. Contact Us
For questions, concerns, or deletion requests, please reach out to:
Impala Real Estate
Office # 702, Bldg 3, Wadi Al Niyabiyah , Abu Dhabi
Abu Dhabi, United Arab Emirates
Email: admin@impalarealestate.ae
Phone: +971-024478017
